Policies, Returns and Warranties
Under which situations can I return an order?
My book/order has an error -- what do I do?
A book I purchased was damaged or lost -- can it be replaced?
How can I subscribe or unsubscribe from your newsletter?
How long is my gift certificate good for?
Why do you require an E-mail address and phone number?
Under which situations can I return an order?
You may return a book if there are errors in the personalization that we created and the correct information was specified in the order. In this case, there will be no charge for the replacement book. If the errors are a result of incorrect information that you entered into the order, then the book can be remade for a nominal charge (see below). Returns are handled on a case-by-case basis, so please contact us to start the return process.
My book/order has an error -- what do I do?
If there is a problem with your book due to an error on our part, we will gladly replace your book free of charge. If the error is due to information that you incorrectly supplied to us, we can still remake your book, but there will be a small charge of $6.95 plus shipping charges. Please verify all information before you complete your checkout to make sure that everything is correctly spelled, all of the personalization is provided, names are correct, etc.
A book I purchased was damaged or lost -- can it be replaced?
Yes. We can remake a book for you, provided that the original order information still exists in our system and the product is still in stock. We will remake the exact same book, including identical personalization, for a small charge of $6.95 plus shipping charges.
What is your privacy policy?
What personal information of mine do you keep?
How do you protect my private information?
We use and adhere to the privacy policy of our parent ISP company, Fat City Hosting. The privacy policy is located here.
Our site uses SSL (Secure Socket Layer) technology to encrypt all information passed to us during the checkout process. You can rest assured that your information is safe and secure. Any time you are visiting a secure web site, you'll notice the address starts with "https:" and if you are using Microsoft's Internet Explorer, you should see a closed "lock" icon on the status bar at the bottom of the page.
We do store confidential information about you, your account, your purchases and more on our servers, but that information is encrypted and secured at all times.
How can I subscribe or unsubscribe from your newsletter?
If you have not registered (created an account) with us, you need to do that first. Upon registering, you'll be asked if you want to subscribe to our newsletter. Check the "yes" option and you're set.
To unsubscribe, login using your account information and select the "edit profile" option to change your newsletter settings.
If you've lost your account information, just contact us and give us as much information as you can that will enable us to find you in our records. Once located, we'll manually remove you from the newsletter list.
How long is my gift certificate good for?
Gift certificates are good for one year, although you may contact us and request an extension if your gift certificate is close to expiring. We'd be happy to extend it for another year. We want you to use your gift certificates, but we understand that you may want to hold on to them until just the right moment.
Why do you require an E-mail address and phone number?
Our system sends several notifications of your order progress through E-mail, including package tracking information (where applicable). In addition, having your E-mail address and phone number available enables us to contact you should we have a problem or a question about your order. All of your private information is stored securely and will not be used or released to anyone else.
